At Pepperflick, we strive to ensure your satisfaction with every order. However, we understand that issues may arise that require a refund. Please read our refund policy carefully to understand your rights and our procedures.
Refunds may be issued under the following circumstances:
If you receive an order that is incorrect or incomplete, please contact our customer service team within 30 minutes of delivery. Provide details of the issue and, if possible, include photos of the incorrect or incomplete items. We will investigate the matter and, if verified, offer a refund or replacement.
If you find that the food delivered is of poor quality or spoiled, please contact us within 30 minutes of delivery. Provide details and, if possible, include photos. We will investigate the matter and, if verified, offer a refund or replacement.
You can cancel your order within 1 minutes of placing it without any charge. Cancellations made after this period may not be eligible for a refund, especially if the preparation of your order has already begun. To cancel your order, please use the cancellation option on our platform or contact customer service.
To request a refund, please contact our customer service team through the Pepperflick app or website. Provide your order details and the reason for the refund request. Our team will review your request and notify you of the outcome within 24-48 hours.
Approved refunds will be processed back to the original payment method used at the time of purchase. Please allow 5-7 business days for the refund to reflect in your account, depending on your bank or payment provider.
Refunds will not be issued for the following:
If you have any questions or need assistance with a refund request, please contact our customer service team through the Pepperflick app or website. We are here to help and ensure you have a pleasant experience with Pepperflick.
Thank you for choosing Pepperflick. We value your business and are committed to delivering the best local street food experience to your doorstep.